I. General provisions
1. This document sets the rules for using the site, the conditions for services, the rights and duties of users, and the liability of the administrator.
2. The goal of these terms is to ensure clear, safe, and specific rules for using the site's features.
3. Accepting these terms is required to create an account and start using the services.
4. By accepting the terms, the user confirms they have read them, fully understands them, and agrees to follow them.
5. The site is for issuing, storing, managing, and tracking invoices.
6. Using the site may require meeting specific technical requirements mentioned later in these terms.
II. Definitions
1. Terms – These are the regulations mentioned in article 8 of the Act of July 18, 2002 on providing services by electronic means (Journal of Laws of 2020, item 1513, as amended).
2. Site – Means the website located at https://user.eufaktura.com, through which electronic services are provided.
3. Administrator – The operator of the site, ChinEuro Sp. z o.o., based in Warsaw at Domaniewska St. No. 17/19, apt. 133, 02-672 Warsaw, registered under REGON: 36076382200000, NIP: PL5223022981, email: [email protected].
4. User – A person, company, or organization doing business that uses the site based on accepting these terms.
5. Account – A set of data in the administrator's system, marked with a login and password, where the user gets access to site functions and stores their data and documents.
6. Service – Functions provided electronically by the administrator on the site, including issuing, storing, managing, and tracking invoices, as well as extra services defined in these terms.
7. Agreement – A contract for electronic services between the user and the administrator, made by accepting the terms and registering an account or starting to use the services.
8. Subscription – A paid period of access to a chosen site plan, covering a set time and a specific fee.
III. Conditions for using the site
1. Using the site requires having an active account created by registering and providing true, current, and complete data.
2. The user agrees to update this data if there are any changes.
3. Access to the site is provided only via the internet, through a web browser or – if allowed by the administrator – through dedicated apps or API integrations.
4. The user is responsible for having the right equipment, software, and internet connection.
5. The user agrees to use the site as intended, in a way that does not break the law, good customs, or IT security rules.
6. The user is fully responsible for content and data entered into the site.
7. The user must keep their login details secret and protect the account from unauthorized access.
8. Any actions done using the user's login details are considered done by the user.
9. The administrator reserves the right to change site functions, including upgrading, adding new features, updating, or optimizing performance.
10. However, these changes cannot hurt the rights the user acquired during a paid subscription.
11. The administrator has the right to temporarily limit or suspend access to the site for maintenance, updates, system upgrades, fixing errors, or reasons beyond their control.
12. Technical breaks will be planned for times with the least system traffic when possible.
13. It is not allowed to use the site automatically (e.g., by bots or scripts) without clear permission from the administrator.
14. The administrator may refuse service or suspend access to the account if the user breaks the terms, enters illegal content, threatens system security, or harms other users or the administrator.
15. Using the site may be subject to technical limits, such as data storage limits, number of operations, API limits, number of documents issued, or other parameters in the chosen plan.
16. The user must follow any extra security procedures if they are needed for the site to work correctly or to protect data.
IV. Scope and nature of services
1. The administrator provides electronic services that mainly allow using the site to issue, generate, store, and manage accounting documents, including VAT invoices, proforma invoices, advance invoices, correction invoices, and other documents allowed by law.
2. The services offered by the site are tools to support you, which means the site lets the user use functions but does not do accounting, tax, or advisory work for the user.
3. The site does not keep the user's tax books, but only makes it easier to keep them yourself.
4. The range of available features depends on the chosen subscription plan, and details of each plan are in the current price list and on the site's info page.
5. The administrator reserves the right to change available packages and functions, and will inform users in advance.
6. Services are provided as SaaS (Software as a Service), meaning the user accesses functions via a web browser without installing extra software, subject to minimum technical requirements in these terms.
7. The site allows storing user data in the cloud, and the administrator ensures proper security consistent with laws on personal data protection and information security.
8. The user remains the sole owner of data entered into the system.
9. The administrator is not responsible for results coming from incorrect use of site functions.
10. The administrator reserves the right to periodically modify, expand, or update the site, including temporarily limiting some functions, if needed for security, proper operation, or development.
11. The administrator tries to perform all technical work in a way that bothers users as little as possible.
V. Payments
1. Using some features of the site is paid, and access requires the user to buy the right subscription according to the offer on the website.
2. The scope and price of specific subscription plans are defined in the current price list published by the administrator.
3. The subscription fee is charged in advance for the whole subscription period.
4. Making the payment is a condition for activating or extending access to the site's services.
5. Payments can be made using methods provided by the administrator, especially electronic payments, payment cards, or bank transfers.
6. The choice of payment methods may change depending on the availability of external payment providers.
7. When making a payment, the user should provide correct data needed to issue an accounting document.
8. The administrator is not responsible for consequences resulting from providing wrong or outdated data.
9. Failure to pay the subscription fee on time results in automatic suspension or restriction of access to paid features.
10. The administrator may allow using a limited version of the site until the subscription is renewed, if such an option is provided.
11. Subscription fees are not refundable for periods when the user did not use the site for reasons on their side.
VI. Personal data
1. The administrator of user personal data is the site administrator, who processes data according to Regulation (EU) 2016/679 ("GDPR") and other applicable data protection laws.
2. User personal data is processed only as needed to provide electronic services, manage the account, process payments, contact the user, and for the administrator's legitimate interests.
3. Detailed rules for processing personal data are in the Privacy Policy available on the site.
4. The Privacy Policy is an integral part of these terms.
VII. Liability of parties
1. The administrator makes due efforts to ensure the site works correctly and without interruption.
2. The administrator may temporarily limit or suspend access to the site for technical reasons, security, or maintenance, and will inform users in advance if possible.
3. The administrator is not responsible for content and data entered into the site by the user, including its correctness, currency, truthfulness, and compliance with tax, accounting, or commercial laws.
4. The site acts as a tool and support aid. The administrator does not provide accounting, tax, or advisory services and does not verify the correctness of accounting or tax data entered by the user.
5. The user is fully responsible for issued documents, applying correct tax rates, timely settlements, and compliance with laws.
6. The administrator is not liable for consequences resulting from improper use of site functions or wrong interpretation of regulations by the user.
7. The administrator is not responsible for damages resulting from the user's improper use of the site, including:
a. Using the site contrary to the terms or its purpose.
b. Sharing login data with third parties.
c. Lack of proper protection of user devices against viruses, malware, or unauthorized access.
d. Incorrect configuration of systems used by the user.
VIII. Term and termination of agreement
1. The agreement for electronic services is made for an indefinite time when the user creates an account or starts using the services, unless the chosen service model says otherwise.
2. Access to paid features is granted for the duration of the paid subscription.
3. Expiration of the subscription does not automatically end the agreement, but only limits access to services available only in paid plans.
4. The user has the right to terminate the agreement at any time, without giving a reason, by:
a. Using the delete account function in the user panel.
b. Sending a termination statement to the administrator's email address.
5. Termination is effective when the administrator confirms receiving it.Termination by the user results in account deletion no later than 14 days from the report, subject to the administrator's duties to keep certain data (e.g., accounting) under the law.
6. Termination by the user does not result in a refund of the subscription fee for a period already started or active, unless the law says otherwise or the inability to provide services was the administrator's fault.
7. The administrator has the right to terminate the agreement with immediate effect if:
a. The user grossly violates the terms.
b. The user takes actions that are illegal or threaten site security.
c. The user uses the site contrary to its purpose.
d. The user is behind on payments for at least 14 days despite a payment request.
8. In cases defined in paragraph 8, the administrator may — at their own discretion — first suspend the account until violations are explained or the user removes them.
9. Deleting the account causes the permanent and irreversible removal of user operational data saved on the site, except for data the administrator must keep according to the law.
10. The user is required to secure their own data before the account is deleted.
11. Expiration or termination of the agreement does not affect the validity of documents issued by the user before termination, nor duties resulting from tax or accounting laws.
IX. Complaints
1. The user has the right to file a complaint about site operation, service quality, subscription billing, or specific site functions.
2. A complaint can be submitted electronically by sending an email to the address indicated by the administrator.
3. Complaints should be sent via email to: [email protected].
4. The complaint should contain at least:
a. The user's first and last name or company name.
b. The email address assigned to the account.
c. A detailed description of the reported irregularity or objections.
d. The date and circumstances of the problem.
e. If possible — helpful attachments, such as screenshots or error messages.
5. The administrator agrees to handle the complaint promptly, but no later than 14 days from receiving it.
6. In cases requiring extra checks or technical analysis, the time to handle the complaint may be extended, and the administrator will inform the user of the new expected date.
7. The response to the complaint will be given electronically to the email address assigned to the user's account, unless the user asks for another form of contact acceptable to the administrator.
8. If the complaint is about payments or an incorrectly charged subscription fee, the administrator may ask for proof of the transaction or other documents to verify the report.
9. Filing a complaint does not affect the duty to pay subscription fees on time, unless the complaint is directly about those fees or the inability to use the site due to the administrator's fault.
10. The administrator may refuse to accept a complaint when:
a. The report concerns functions that work according to the description in the terms and site documentation.
b. The problem results from the user's incorrect use of the site.
c. The user refuses to provide information needed to handle the complaint.
11. If the complaint is accepted, the administrator will take appropriate action, specifically fixing the error, restoring access, correcting billing data, or other repair actions depending on the report.
X. Final provisions
1. The administrator reserves the right to change these terms for important reasons, especially related to updating site functions, changes in law, or the need to increase user safety.
2. Users will be informed of any important change to the terms in advance.
3. Using the site after changes to the terms come into force means accepting them.
4. If the user does not accept the changed provisions, they have the right to terminate the agreement immediately before the changes take effect.
5. Using the site after that day means accepting the new content of the terms.
6. For matters not covered in these terms, the laws applicable to the administrator's location apply.
7. Any disputes resulting from using the site, if not settled amicably, are subject to the common court proper for the administrator.
8. The terms are available to users on the site in a way that allows them to get, play back, and record them.
9. Integral parts of these terms are:
a. Annex No. 1 – Privacy Policy
b. Annex No. 2 – Entrusting personal data processing (GDPR)
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